Rydell Automotive Group

"Rydell Service Department Saves a Vacation!"

My husband & I wanted to acknowledge your service department, specifically Bruce Mead. We were in an accident on the 5 freeway in September on our way to Yosemite. Our Chevy Silverado was damaged and to continue onto our vacation we needed to repair the tie rod. We were towed from the Rydell in San Fernando to the open service department in Van Nuys. Bruce pulled a mechanic out to repair our truck. We were on the road by 1 pm. Our vacation was saved!

If Ray in San Fernando had not opened the doors early when he saw us in the parking lot, and Bruce had not worked so hard at getting us up and running, we
would have had to cancel our plans.

Kuddos to your staff who know the definition of customer service.

Leslie & Greg Daw

,

"Compliment on our parts specialist!"

Gentlemen: This is just a brief note to compliment you and Rydell Co. on your selection of your parts specialist, Jim Samurin as an employee who deals directly with your customers such as myself. It is rare today to find a person with a very helpful and friendly personality and also a good sense of humor. He took a genuine interest in friendly helping me locate and deliver the parts I needed for my 1995 Aurora. This was not an easy task as you know, since Auroras are not manufactured any longer. By the way it continues be the best automobile I have owned in my life, including Mercedes and BMWs. Its acceleration, heating and A/C, power steering, cruise control, radio, trunk door to interior for storage converts the sedan to a pickup truck. The body styling is still the best of any sedans now available. Thank you for the Aurora. If General Motors was smart they would begin producing a slightly updated version of the Aurora!

Frank Zinzer,

"I love this truck"

I wanted to commend your company on my purchase of a new 2500 diesel pick-up. Our salesman was Tony D, it was a pleasure to work with him. He was very thorough and professional. Our whole family was involved which made things somewhat difficult for Tony and his manager. They both went above and beyond the call to make this sale possible. I have been strictly a "mopar" man for quite some time but because of these 2 men and the way your company does business I will be a life time customer of your company.Lastly I wanted to mention about buyers remorse, it happens with everyone when they make a purchase of this size, as I told Tony today I have no remorse at all, I love this truck.

Timothy Emby,

"Saving you time on your vehicle purchase..."

Rydell was very easy to deal with. Everything was straight forward and explained. My time wasn't wasted as it had been at different dealerships. Rommel Estrada was able to answer all of my questions, my wife's questions, and my son's questions. My purchase was also completed in about three hours which was the fastest car buying experience I have ever had. 

Allyn Ball,

"Internet Shopping, quick and exceptional at Rydells."

Hi Pam,
I just wanted to let you know what a great team you have in Nick and Dzifa. When I started my internet shopping on Friday, August 22nd, I sent out inquiries to about 6 to 7 Chevy dealers in So. Cal. I received 3 responses. Dzifa immediately responded and was so willing to help me with prices and my requests for pictures of the vehicle I was interested in. I live about 3 hours away so before I was willing to drive down I wanted pictures. Not a problem, she delivered. The other dealers weren't willing to do that ... their loss. The internet is BIG business. I have my own internet business and shop the internet all the time. I got pictures and a great price and we picked up the vehicle on Tuesday. We couldn't be happier. Nick was so helpful and professional as well. They made our buying experience such a smooth and pleasant transaction. I think you should know what outstanding employees you have in these two very knowledgeable, willing to do "what it takes" to satisfy the customer, employees.

Sincerely,

Susie Henderson,

"2008 ASEP Graduation"

Congratulations to all the 2008 GM ASEP Graduates!

.  Luis Garcia in Van Nuys Service Department
   David Szin in Northridge Chevy Service Department
   Juan Nolasco in our San Fernando Service Department

Also a special recognition to David Szin who acheived the coveted "GM GOODWRENCH LEADERSHIP AWARD" for the class of 2008.  Excellent job to all, we at Rydell are very proud of you !

Donny Yorke,Rydell Northridge

"Recommendations from clients is what Rydell's is famous for......"

Dear Mr. Garcia,

Your technician, Mr. A.J. Ayache, really helped me out of a frustrating situation, and I'd like to commend both his work and your company for the help I've received.

I had purchased a 2008 Tahoe Hybrid from Allen Gwynn Chevrolet but was having endless difficulties.  It was a new car in the market and the technician didn't really know how to take care of this car.  I moved to your establishment.

Mr. Ayache called me, not once but several times, to make sure that I was getting the answers that I needed regarding the performance of the vehicle.  On one occasion he spent some time on the telephone with the techincal support in Detroit to ensure that the car will function properly.

If making talented technicians like Mr. Ayache available to your customers is an indication of the service I can expect in the future, you can be sure that I'll recommend your establishment to all of my business associates.

Sincerely,

Alex Keter,

"Thank you !"

Hi Fred,

Just wanted to thank you so much for all your help with the Suburban.  It's exactly what we were looking for.  The leather seats look great!  Thank you for turning that around so quickly!  We are off on our trip tomorrow - really appreciated all your attention. 

Best wishes,

Jennifer Rowland,

"Van Nuys Service Department Does it Again ....."

Mr. Guzman,

I wish to recognize the outstanding service of Bruce Smead.  While moving my daughter to Studio City, the "check engine" light on her Vibe came on.

Mr. Smead diagnosed the problem as a loose gas cap in 17.89 seconds a new American World & Olympic Record.  Rather than delaying and potentially losing her summer job, we were on the road to SF early the next day.  These are the reasons why customers return. 
Appreciatively,
Applied Communications

,

"Internet Department offered a GREAT Experience!"

Thank you so much for all of your help, this experience was great!  I was never pressured and never felt like I had to buy the car, I would definitely recommend someone buying a car from the internet department versus walking into the showroom floor.   Once I get the survey I will definitely give it flying colors.  Also don't forget about me if I need the roof rack, it may take me a while to decide to get it.

Ryan Blackwell,

"Another happy customer..................."

I bought my Cadillac at Rydells and I met Carmen Savage during my first visit back in 2005, she has been an outstanding service advisor and has taken care of my car since I bought it. I appreciate her experience and great attitude and she is a true professional. I trust her and I hope your can appreciate her representing Rydell.

 

PS: please forward this e-mail to the General Manager and owners of Rydell with my regards.

 

G.A. ( Joe) Ares ACFEL, CHS-lll,

"Our Body Shop works on ALL Makes & Models !"

Dear Jim,

I want to thank you so very much for the superb bodywork that you did on my two cars.  My 1996 Subaru has a new "lease on life".  The work was done in a prompt and timely manner.  It wasn't just the quality of work that prompted me to write this letter. 

The way in which you treated me as a customer was something you rarely find in this day and age.  You were courteous, professional, friendly, and always communicated the progress that was being made on my vehicles. 

I am a teacher and if I was asked to give you a grade it would be A+++++.  I will recommend you and Rydell Van Nuys to anybody I meet and who is looking for the services which you provide.
Thank You !!!!!!
Sincerely,

Sandra Stead,

"We hope you don't have to use our Body Shop - But if you do it is good to know......"

Just a quick note to thank you and your colleagues at Rydell Collision Center for once again doing such a great job putting our vehicles back together.  I do not know how many different cars we have had in your shop over the years but it sure seems to be a big number.  Toni said you probably have us worked into your annual budget, I sincerely hope that is not the case!

Jim, seriously, we do appreciate the good service we have received from you on behalf of Rydell.  All of your guys are great, the office staff provides a pleasant experience despite the fact we would much prefer not to have our cars going into a body shop on a nearly weekly basis but such is life.

Thanks again for your terrific service.

Kindest regards,

John Fitts,

"Integrity, polite, professional....... is that what you say about your service provider? "

It is not often a customer enjoys a visit to the mechanic.

Mary Mizrahi,

"Bruce in Rydell Van Nuys Service Excels !"

I just wanted you to know that Bruce Smead did something that in my experience doesn't happen often enough in the automotive service industry.  I was driving my Yukon Denali and out of nowhere is started to run poorly.  Very poorly. 

I pulled over and immediately called the Rydell Service Dept. and Bruce answered the phone.  I told him I was having trouble with my truck and asked how busy the service department was, and wondered how long I'd have to wait to get my car serviced. 
His knowledge was impressive enough, but what really surprised me was that he took the time to help me over the phone when he could have easily lured me into the shop and charged me to help fix the problem.  This just doesn't happen often enough.

As a result, I have faith in Bruce and will now willingly bring my truck in for service and believe he is going to shoot straight with me.  Something that I don't always have faith is going to happen. 

I just wanted to let you guys know that he made a loyal customer out of me.

Thank you,

Jeff Probst,

"Why Rydell Service departments are the RIGHT Choice.........."

    This letter is intended to let you know how happy I was with a recent service on my 2007 Chevrolet Corvette Z06. When I called and about the problem which involved my tire pressure monitoring system I was greeted by your service writer Brian Wallace with a friendly "bring your car right down" instruction. Upon arrival, Julio, one of your service techs immediately tried to fix the problem as did Chris. Subsequently, Donny York, your shop foreman, took it upon himself to review the diagnostics.Ultimately after my obtaining two new sensors, the problem was solved.

   Though on first glance this may seem as though your service department was simply doing its job, it was the attitude of the people involved that went beyond the call of duty. Obviously, you run your organization and hire the kind of people that care about their job and their customers. They all seem to be true "car guys". They were competent and passionate about their job. I want you to know that I don't take this for granted.

   By the way, I am a physician in the community. Many years ago, when I had my office in Chatsworth, I took care of many of the managers, sales people, as well as service technicians. Back then it was still Competition Chevrolet. So please keep up the good work- I'm sure you will. All too often the only people that take the time to say anything are people who only want to complain. I think it's important to say something about a job well done -- especially when the attitude is "beyond the call of duty".

Sincerely,

Dr. Phillip Shore,

"Above & Beyond ......"

On April 9 our 2008 Chevy 2500 HD Silverado truck with Duramax engine and Allison transmission came to a grinding halt on Nordoff Street in Northridge.  Through OnStar we receveied a tow to Rydell Automotive.  We were not happy that the truck had broken down after only 3,623 miles, but we were extremely pleased with the service we received at Rydell.

First we met Jeff Bevington, service advisor, who did all he could to make us comfortable, assuring us Rydell and GM would take care of us.  He arranged for a rental car from Enterprise and called us later that evening to tell us it was the Allison transmission that had failed.  The next day he called us when he learned when the new transmission would arrive.  Since we had to move our 5th wheel trailer out of Walnut RV in Northridge by the following day, he located a former employee Keith from Northridge Tire, to tow our trailer to Valencia Travel Village in Castiac.  When we were at Rydell picking up some possessions from our disabled truck, we also met Donny Yorke, shop foreman.  Keith moved our 5th wheel in a prompt and careful manner and made sure we were parked level and comfortable on the site before leaving.  That evening we settled into Castaic, both Jeff and Donny called to make sure everything had gone well with the move.

We had been told it would take 4-5 days for the new transmission to be shipped to Northridge.  Late Tuesday, April 15, we were delighted to learn the installation was complete and we could pick up our new truck the next day, after it was road tested.  When we picked up the truck, Donny went for another test drive with us to make sure everything was working correctly.  Several days later, Jeff called, just to make sure everything was still going well.

We hope we never face such a situation again, but we were certainly grateful that when we did, we were served by Rydell Automotive Group.  Your staff gives OUTSTANDING customer service.

John & Carol Andrews,

"Very Happy Customer"

Hi Sabrina!

My husband and I actually purchased a 2008 Silverado last night!  We love it !  Our salesman, Fred, was soooooo nice and easy to work with, as well as yourself.  I am so happy and thrilled with everything, thank you both so much for all of your patience and wonderful customer service.  I will make sure to refer everyone to you guys.

Carla Ritter,

"A Wonderful Experience !"

I’m writing to share the wonderful experience I had this week with the Rydell Service Department in Van Nuys! 

 

Last weekend, I was experiencing some trouble with the ignition of my 2006 Aveo.  My key would not turn to the LOCK position, therefore disallowing me to turn off my vehicle.  When it happened, I was quite busy and overlooked it after it finally relented and turned off, vowing to have it checked out . . . possibly . . . some time soon.  Unfortunately, “possibly some time soon”, became a “necessity NOW” the following day when I was attempting to make a timely appointment only to forfeit when my vehicle would not turn off for over thirty minutes.  I drove to the nearest Chevrolet dealership knowing not else what to do.  Of course, when I arrived, the car turned off, because that’s just the way the world works, but when I withdrew my key from the ignition, the tip had been mangled off by the mechanism.  Add to this the fact that I had unknowingly parked at the sales lot, not the service lot, and that it was 7:45 at night . . . well, I was, at that point, in a panic.  I have an incredibly busy schedule, and a day without my car is a hard day to get through . . . much less the fact that I don’t carry a spare key around with me and couldn’t lock my car . . . without an intact key.

 

After the very helpful and exceedingly maternal receptionist at the sales lot called for a shuttle, driven by hip, friendly Sean, to take me to the service department a few blocks away (because “Honey, you CANNOT walk that far!”), I arrived perplexed and ready for anything.  Enter my new best friend, service consultant, William Manganaro.  This young man is an exceptional representative for Rydell.  His personable disposition set me immediately at ease.  Within minutes of arriving, explaining the situation and expressing my personal necessity for timely problem solving, he had me down getting a new key made while he, himself, trekked to the sales lot in a valiant attempt to start my car with my broken key so it wouldn’t have to be towed!  It may have been an effort that went without resolution as the car would not start, but it was an effort that did not go unacknowledged!  I departed that evening fully confident that William was handling the situation (and I am not a trusting individual), left him my newly-made spare key, was shuttled to my car to lock it and collect any needed belongs, and then was shuttled home!  WOW!  GREAT FIRST IMPRESSION!

 

Having believed my extended warranty information was in my apartment, upon my arrival home, I quickly realized the documentation was actually in my glove compartment!  Oh no!  I called William and gave him the go ahead to search through my collection of bad 90s music cds to find previously referenced documentation.  He was SO accommodating, made me feel like it was a top priority and completely not a big deal to have to search through some chick’s glove box to find things!   This type of personality is what adheres customers to an establishment.  Even the next day after our realization that my parts would not be covered by my extended warranty, his sincerity in getting my problems solved quickly and effectively was so beyond genuine that I was nearly taken aback and not even that upset to have to pay the expenses out of my own pocket for a car I purchased (somewhere else) less than a year ago.

 

As a potential day or two of repairs turned into three and four, William was in touch with me daily, and that is serious customer service.  When my schedule, after a day, required a rental car, he was empathetic and extended rental coverage after his promised day of completion.  I was shocked and incredibly thankful!  When I finally picked up my car after only four days of headache, William was there!  Does this kid get a day off?  It was so nice to see a familiar face (or should I say voice?) . . . and definitely one that I now trust.  Someone else could have said the very same things he said to me this week, but in a different way, and it would have been a negative experience.  William made it a positive experience.

 

As a struggling actress and writer hailing from a rural town in the Midwest where your father’s best friend changes your oil at his shop for free, this type of representative thoughtfulness from an automotive dealership does not go unnoticed.  It felt like I was back home, in contact with my best buddy who happened to be fixing my car! It spelled trust . . . with a capital T.  Since moving to Los Angeles years and years ago, my trust has gone nowhere as far as vehicle service is concerned.  Honestly, the camaraderie and respect for customer service displayed by Rydell, not solely expressed by William, but by your entire staff, has made me, finally, a loyal customer to something.  Rydell.

 

I’m a chevy girl, and where I come from, it’s like a religion.  I’ll be a faithful customer to Rydell Van Nuys as long as I’m in L.A.  William, well, he deserves a gold star or something or at least a pat on the back for excellent leadership and personability shown.  You’ve gained a new customer because of his actions.

Jamie Loken,Van Nuys

"Customer Applaudes Van Nuys Parts and Fleet Departments!"

I wanted to bring to your attention two gentlemen in your employ, from whom i have received noteworthy service.

The first is Danny Carillo in the parts department. Danny was instrumental in making, frankly, the impossible, possible. He procured, matched, and painted several necessary parts in the exact specifications I required, and did so accurately and in record time. His abilities are only overshadowed by a unique mixture of his professional nature, coupled with a personable attitude and demeanor.

Next, i would like to similarly comment on the work of Danny Vasquez from the fleet department. I placed before him the challenging task of finding two matching cars that required very exact specifications. One with a sunroof, one without... matching spoilers... matching interiors... matching paint, and all of it had to match the parts Danny C. was having shipped and painted. Danny Vasquez overcame obstacles that most others would have considered insurmountable, and did so with a surprisingly calm and professional attitude.

I have been in the car finding business for over fifteen years, and rarely do i have the pleasure to do business with such effective and polite individuals. I would like you to know, that as a result of their collective efforts, Rydell Automotive will receive all the business i can offer, and all the recommendation to any others, that at any time may require your services.

Barry Schwartz,

"Long Time Satisfaction..."

I was recently in transit to the Westwood Federal building to conduct some business and my brakes went out, due to a failure of a brake face plate. Because of my confidence and respect for Ray's ability, I had the car towed to the San Fernando facility for repair. The part was not immediately available (1990 material), but because of Ray's unfailing support to you and your customers, he located one in Michigan and secured same. The car was repaired and I was on the road again in two days - not counting the weekend.

If ray wasn't there, I am sure I would have heard "I'm sorry sir but your car can not be repaired". I can afford a new car, but this one was my wife's choice and we are both attatched to it and Ray & the Rydell service staff has keep it in perfect shape. We especially like the Oldsmobile Line and that is gone for now. Since we are both 80 years old, we will try to make it our last car - with your and Ray's help. Thanks again for your advice to me and please express my gratitude to Ray and your excellent service staff. He is a one of a kind person and a HUGE ASSET TO RYDELL.

John D. Foglesonger,